Mastering the Art of Building Value: A Comprehensive Guide
If you’re aiming to boost sales and better understand your customers, you’re in the right spot. Our guide, a part of the “Sales 100 – Building Basic Sales” series, unveils essential tips and tricks to bridge the gap between a product’s feature and its real-world value.
Key Insights: Why Do Customers Buy? The moment a prospect believes a product holds more value than its price, they’re likely to purchase. It’s that simple. As a salesperson, your ultimate goal is to make this value crystal clear. Every. Single. Time.
The Sales Trinity: Feature, Benefit, and Value Sales jargon can get overwhelming, but let’s simplify:
- Feature: It’s what your product offers.
- Benefit: The positive outcome this feature brings.
- Value: The deeper, often emotional reason your customer cares.
Ever heard the drill bit analogy? Instead of emphasizing the drill bit’s material or precision, consider what it means for the user. Maybe it’s about a DIY enthusiast ensuring a flawless home project, or a father teaching his child about the importance of using quality tools.
Diving Deeper: Real-World Applications Take, for instance, the advanced Infiniti’s Bose Performance Series Entertainment System. While the system itself is top-notch with 17 speakers and multiple technologies, its true value varies per user. For the rock music lover battling daily commutes, it’s an immersive concert-like experience right in their car, transforming mundane drives into awaited journeys.
However, this sales pitch might fall flat for someone who’s only into talk shows or podcasts. In such cases, the high-fidelity sound system might not be their top priority.
Key Takeaway: Every customer is different. While the feature remains consistent, the perceived benefit and value can vary. It’s essential to pinpoint what resonates with each customer. If they can’t see the value, they might see it as an unnecessary expense. Your role? Guide them, help them visualize, and let the product’s value shine.
Remember, it’s not just about selling; it’s about building trust, understanding needs, and showcasing value. Dive into the world of sales with this mindset, and success is just around the corner.
Your customer wants to buy. He needs you to help him believe.